All Collections
Troubleshooting
Experiencing problems? Our troubleshooting guides can help!
G
Troubleshooting camera connection problems with the JobWalk App.Follow these general steps to troubleshoot 360 Camera-JobWalk app connection issues.
Reporting a Problem to SupportHow to send the debug code to support from your mobile device
JobWalk
Learn how to enable updates for the JobWalk App by clearing your cache
How to clear the cache of the GooglePlay Store AppClear the cache of the GooglePlay Store App, e.g., to enable updates of the JobWalk App.
Web Editor
Discover how to ensure you're using the latest Web Editor
Are you running the latest version of the Web Editor?Learn more on how to determine whether you are running the latest version of the Web Editor.
How to open the console of my browserFind out how you can easily open your browser's console for a better troubleshooting.
Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web EditorLearn how to add missing 360 images after encountering the error code 8 in the Web Editor
Web Browser Error
Experiencing problems with your web browser? Explore some solutions that may help with your browser errors!
How to clear the browser cacheClear your browser cache of unnecessary data to ensure an issue-free HoloBuilder experience and have the web solution always up to date.
How to troubleshoot “Your browser does not support WebGL” messagesWebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.
How to enable hardware acceleration to use HoloBuilder with WebGL 3D renderingEnable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.
Hardware Problems & Troubleshooting Options
Experiencing some hardware problems? Explore these troubleshooting solutions that may help
How to update the firmware of your RICOH THETA cameraAvoid camera issues by keeping the firmware of your Ricoh Theta 360 camera up to date.
How to transfer Insta360 ONE X images to your computerWhen taking pictures with the Insta360 ONE X, make sure to use the app for correct picture format conversion when transferring to your PC.