Send us your project information on iOS & Android
If you experience any problems with a project in the JobWalk app, e.g. when the project is not uploading, please help us help you by sending an e-mail with the project info log.
Note: To send the debug report, it is required that your mobile device is connected to the internet using a stable connection. We recommend using a Wifi connection when reporting a problem. For large projects, the report file can be 2+GB.
Steps for reporting
Select the project that you would like support for.
Open the project menu by tapping on the three dots in the upper right corner.
Tap on Report a problem.
In the pop-up, choose SEND MAIL.
Your e-mail program will create a new e-mail automatically including the project log (important project information). It’s important that you additionally provide a description of your problem so that we can understand your troubles even better and find the solution faster. Thank you kindly for your support.
