FARO Technologies

Keep an overview of the FARO cloud services' uptime and easy insight on possible downtimes experienced.

Sphere XG & HoloBuilder Uptime Overview

Anna-Azize Adami

Giancarlo Jimenez

Kristina Tenhaft

Experiencing problems with Sphere XG or HoloBuilder? Our troubleshooting guides can help!

Troubleshooting & FAQ for Sphere XG / HoloBuilder

How to send the debug code to support from the JobWalk App on your mobile device.

Reporting a Problem to Support

Clear the cache of the GooglePlay Store App, e.g., to enable updates of the JobWalk App.

How to clear the cache of the GooglePlay Store App

Follow these general steps to troubleshoot 360 Camera-JobWalk app connection issues.

Troubleshooting camera connection problems with the JobWalk App

The JobWalk App always needs to be updated with the same Apple ID.

Update error: "wrong Apple ID"

Find an overview of common issues and recommendations when working on the mobile device

On the Mobile Device

Learn more on how to determine whether you are running the latest version of the Web Editor.

Are you running the latest version of the HoloBuilder Web Editor?

Find out how you can easily open your browser's console for a better troubleshooting.

How to open the console of my browser

Clear your browser cache of unnecessary data to ensure an issue-free HoloBuilder/Sphere XG experience.

How to clear the browser cache

Learn how to add missing 360 images after encountering the error code 8 in the Web Editor

Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web Editor

WebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.

How to troubleshoot “Your browser does not support WebGL” messages

Enable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.

How to enable hardware acceleration to use HoloBuilder with WebGL 3D rendering

Navisworks coordination models (and models of similar complexity) sometimes fail to render in the Sphere XG Viewer due to their large size.

Failure to Render or Display 3D Models in Sphere XG

Greg Larsen

Find an overview of common issues & error to be encounter when working in the web browser

In the Browser

Without the JobWalk app, you need to take some extra steps to upload Insta360 photos to Sphere XG/HoloBuilder.

How to Transfer Insta360 Photos to your Computer

Experiencing some hardware problems? Explore these troubleshooting solutions that may help

Hardware Problems & Troubleshooting Options

Privacy Policy for the HoloBuilder Intercom Help Center

Privacy Policy for HoloBuilder.com

JobWalk App for iOS

JobWalk App for Android

JobWalk App Getting Started Guide

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Website

Find answers and get help from Intercom Support and Community Experts

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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