Troubleshooting

Experiencing problems? Our troubleshooting guides can help!

11 articles in this collection
Written by Kristina Tenhaft, Anna-Azize Marktscheffel, and Nancy Najm

JobWalk app

How to clear the cache of the GooglePlay Store App

Clear the cache of the GooglePlay Store App, e.g., to enable updates of the JobWalk App.

Written by Anna-Azize Marktscheffel
Updated over a week ago

Troubleshooting connection problems between the JWA and a 360 camera

Follow these general steps to troubleshoot 360 Camera-JobWalk app connection issues.

Written by Nancy Najm
Updated this week

Web Editor

Are you running the latest version of the Web Editor?

Learn more on how to determine whether you are running the latest version of the Web Editor.

Written by Anna-Azize Marktscheffel
Updated over a week ago

How to open the console of my browser

Find out how you can easily open your browser's console for a better troubleshooting.

Written by Anna-Azize Marktscheffel
Updated over a week ago

Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web Editor

Learn how to add missing 360 images after encountering the error code 8 in the Web Editor

Written by Anna-Azize Marktscheffel
Updated over a week ago

How to work with the version history in the Web Editor to recover a previously saved project version

Learn how to retrieve older versions of your project in the Web Editor using the version history.

Written by Anna-Azize Marktscheffel
Updated over a week ago

Web Browser Error

How to clear the browser cache

Clear your browser cache of unnecessary data to ensure an issue-free HoloBuilder experience and have the web solution always up to date.

Written by Anna-Azize Marktscheffel
Updated over a week ago

How to troubleshoot “Your browser does not support WebGL” messages

WebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.

Written by Kristina Tenhaft
Updated over a week ago

How to enable hardware acceleration to use HoloBuilder with WebGL 3D rendering

Enable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.

Written by Kristina Tenhaft
Updated over a week ago

Hardware Problems & Troubleshooting Options

How to update the firmware of your RICOH THETA camera

Avoid camera issues by keeping the firmware of your Ricoh Theta 360 camera up to date.

Written by Anna-Azize Marktscheffel
Updated over a week ago

How to transfer Insta360 ONE X images to your computer

When taking pictures with the Insta360 ONE X, make sure to use the app for correct picture format conversion when transferring to your PC.

Written by Anna-Azize Marktscheffel
Updated over a week ago