Go to HoloBuilder
Deutsch
English
Español
Français
日本語
All Collections
Troubleshooting
Troubleshooting
Experiencing problems? Our troubleshooting guides can help!
11 articles in this collection
Written by
Kristina Tenhaft,
Anna-Azize Adami,
and
Nancy Najm
JobWalk app
How to clear the cache of the GooglePlay Store App
Clear the cache of the GooglePlay Store App, e.g., to enable updates of the JobWalk App.
Written by
Anna-Azize Adami
Updated over a week ago
Troubleshooting connection problems between the JobWalk App and a 360 camera
Follow these general steps to troubleshoot 360 Camera-JobWalk app connection issues.
Written by
Nancy Najm
Updated over a week ago
Web Editor
Are you running the latest version of the Web Editor?
Learn more on how to determine whether you are running the latest version of the Web Editor.
Written by
Anna-Azize Adami
Updated over a week ago
How to open the console of my browser
Find out how you can easily open your browser's console for a better troubleshooting.
Written by
Anna-Azize Adami
Updated over a week ago
Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web Editor
Learn how to add missing 360 images after encountering the error code 8 in the Web Editor
Written by
Anna-Azize Adami
Updated over a week ago
How to work with the version history in the Web Editor to recover a previously saved project version
Learn how to retrieve older versions of your project in the Web Editor using the version history.
Written by
Anna-Azize Adami
Updated over a week ago
Web Browser Error
How to clear the browser cache
Clear your browser cache of unnecessary data to ensure an issue-free HoloBuilder experience and have the web solution always up to date.
Written by
Anna-Azize Adami
Updated over a week ago
How to troubleshoot “Your browser does not support WebGL” messages
WebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.
Written by
Kristina Tenhaft
Updated over a week ago
How to enable hardware acceleration to use HoloBuilder with WebGL 3D rendering
Enable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.
Written by
Kristina Tenhaft
Updated over a week ago
Hardware Problems & Troubleshooting Options
How to update the firmware of your RICOH THETA camera
Avoid camera issues by keeping the firmware of your Ricoh Theta 360 camera up to date.
Written by
Anna-Azize Adami
Updated over a week ago
How to transfer Insta360 ONE X images to your computer
When taking pictures with the Insta360 ONE X, make sure to use the app for correct picture format conversion when transferring to your PC.
Written by
Anna-Azize Adami
Updated over a week ago