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Troubleshooting & FAQ for Sphere XG / HoloBuilder
Experiencing problems with Sphere XG or HoloBuilder? Our troubleshooting guides can help!
Sphere XG & HoloBuilder Uptime OverviewKeep an overview of the FARO cloud services' uptime and easy insight on possible downtimes experienced.
On the Mobile Device
Find an overview of common issues and recommendations when working on the mobile device
Reporting a Problem to SupportHow to send the debug code to support from the JobWalk App on your mobile device.
How to clear the cache of the GooglePlay Store AppClear the cache of the GooglePlay Store App, e.g., to enable updates of the JobWalk App.
Troubleshooting camera connection problems with the JobWalk AppFollow these general steps to troubleshoot 360 Camera-JobWalk app connection issues.
Update error: "wrong Apple ID"The JobWalk App always needs to be updated with the same Apple ID.
In the Browser
Find an overview of common issues & error to be encounter when working in the web browser
Are you running the latest version of the HoloBuilder Web Editor?Learn more on how to determine whether you are running the latest version of the Web Editor.
How to open the console of my browserFind out how you can easily open your browser's console for a better troubleshooting.
How to clear the browser cacheClear your browser cache of unnecessary data to ensure an issue-free HoloBuilder/Sphere XG experience.
Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web EditorLearn how to add missing 360 images after encountering the error code 8 in the Web Editor
How to troubleshoot “Your browser does not support WebGL” messagesWebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.
How to enable hardware acceleration to use HoloBuilder with WebGL 3D renderingEnable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.
Failure to Render or Display 3D Models in Sphere XGNavisworks coordination models (and models of similar complexity) sometimes fail to render in the Sphere XG Viewer due to their large size.
Hardware Problems & Troubleshooting Options
Experiencing some hardware problems? Explore these troubleshooting solutions that may help
How to update the firmware of your RICOH THETA cameraAvoid camera issues by keeping the firmware of your Ricoh Theta 360 camera up to date.
How to transfer Insta360 ONE X images to your computerWhen taking pictures with the Insta360 ONE X, make sure to use the app for correct picture format conversion when transferring to your PC.