HoloBuilder

Follow these general steps to troubleshoot 360 Camera-JobWalk app connection issues.

Troubleshooting camera connection problems with the JobWalk App.

How to send the debug code to support from your mobile device

Experiencing problems? Our troubleshooting guides can help!

Clear the cache of the GooglePlay Store App, e.g., to enable updates of the JobWalk App.

Learn more on how to determine whether you are running the latest version of the Web Editor.

Find out how you can easily open your browser's console for a better troubleshooting.

Learn how to add missing 360 images after encountering the error code 8 in the Web Editor

Clear your browser cache of unnecessary data to ensure an issue-free HoloBuilder experience and have the web solution always up to date.

WebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.

Enable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.

Avoid camera issues by keeping the firmware of your Ricoh Theta 360 camera up to date.

When taking pictures with the Insta360 ONE X, make sure to use the app for correct picture format conversion when transferring to your PC.

Find answers and get help from Intercom Support and Community Experts

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