Troubleshooting
Experiencing problems? Our troubleshooting guides can help!
10 articles in this collection
Written by Harry, Kristina Tenhaft, and Anna-Azize Marktscheffel
Written by Harry, Kristina Tenhaft, and Anna-Azize Marktscheffel
Web Editor
Are you running the latest version of the Web Editor?
Learn more on how to determine whether you are running the latest version of the Web Editor.
Written by Anna-Azize Marktscheffel
Updated this week
Updated this week
How to open the console of my browser
Find out how you can easily open your browser's console for a better troubleshooting.
Written by Anna-Azize Marktscheffel
Updated this week
Updated this week
Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web Editor
Learn how to add missing 360 images after encountering the error code 8 in the Web Editor
Written by Anna-Azize Marktscheffel
Updated over a week ago
Updated over a week ago
How to work with the version history in the Web Editor to recover a previously saved project version
Learn how to retrieve older versions of your project in the Web Editor using the version history.
Written by Anna-Azize Marktscheffel
Updated over a week ago
Updated over a week ago
Web Browser Error
How to clear the browser cache
Clear your browser cache of unnecessary data to ensure an issue-free HoloBuilder experience and have the web solution always up to date.
Written by Anna-Azize Marktscheffel
Updated over a week ago
Updated over a week ago
How to troubleshoot “Your browser does not support WebGL” messages
WebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.
Written by Harry
Updated over a week ago
Updated over a week ago
How to enable hardware acceleration to use HoloBuilder with WebGL 3D rendering
Enable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.
Written by Kristina Tenhaft
Updated over a week ago
Updated over a week ago
Hardware Problems & Troubleshooting Options
How to update the firmware of your RICOH THETA camera
Avoid camera issues by keeping the firmware of your Ricoh Theta 360 camera up to date.
Written by Anna-Azize Marktscheffel
Updated over a week ago
Updated over a week ago
How to transfer Insta360 ONE X images to your computer
When taking pictures with the Insta360 ONE X, make sure to use the app for correct picture format conversion when transferring to your PC.
Written by Anna-Azize Marktscheffel
Updated over a week ago
Updated over a week ago