Find an overview of common issues & error to be encounter when working in the web browser
Are you running the latest version of the HoloBuilder Web Editor?Learn more on how to determine whether you are running the latest version of the Web Editor.
How to open the console of my browserFind out how you can easily open your browser's console for a better troubleshooting.
How to clear the browser cacheClear your browser cache of unnecessary data to ensure an issue-free HoloBuilder/Sphere XG experience.
Error code 8: How to upload your images after encountering the error code 8 in the HoloBuilder Web EditorLearn how to add missing 360 images after encountering the error code 8 in the Web Editor
How to troubleshoot “Your browser does not support WebGL” messagesWebGL is the technology behind HoloBuilder, thus essential for all features to work properly on your system.
How to enable hardware acceleration to use HoloBuilder with WebGL 3D renderingEnable hardware acceleration to experience the full power of HoloBuilder with WebGL-based 3D rendering.
Failure to Render or Display 3D Models in Sphere XGNavisworks coordination models (and models of similar complexity) sometimes fail to render in the Sphere XG Viewer due to their large size.