NOTE: You can not change your e-mail address in your account if you signed up on HoloBuilder via SSO Login (Autodesk, Google, etc).  In that case, your account is directly linked to your email, please refer to the corresponding service provider to make any changes.

If you did not sign up via an Single Sign On (SSO) service, you can change your email address in the Enterprise Dashboard.

If you do not have a HoloBuilder dashboard yet, talk to our team at sales@holobuilder.com or check with support@holobuilder to assist you to change your account's email address.

In the HoloBuilder Enterprise Dashboard 

Note: Make sure you signed up using an email and password!

  1. Access your Enterprise Dashboard on the US or EU server and log in.

  2. In the lower-left corner of the dashboard overview, find the profile name that you are logged in with and click on it to access your profile. You should be able to see all the personal information in your profile as well as a list of your related groups and projects. 

  3. Under your name and picture, you can see the email address that you are currently using for your HoloBuilder account - Click on the email address to enable editing.

  4. Enter the new email address and make sure you spelled everything correctly.

  5. Validate your email address change by entering your password in the field below.

  6. Check your email inbox for an email with the verification link.

  7. Use the link in the email to finalize the change and verify your new email address.
    IMPORTANT: Without verifying your email address, you will not be able to finalize the change.

   

   - Done! Access your dashboard and HoloBuilder account now with the new email address and your password. Make sure to use this new email address also when logging in on the JobWalk app or any other HoloBuilder product.

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