Skip to main content
All CollectionsSphere XGDesktop Applications
SCENE Upload Errors 39961 , 39938
SCENE Upload Errors 39961 , 39938

For SCENE users trying to upload to WebShare and receiving errors related to migration to Sphere XG and the workspace being on view mode.

J
Written by Jeanpaul Marrero
Updated over 2 months ago

Mainly for users of legacy products like WebShare and/or Sphere Legacy

Why are you receiving this error message?

As you may be aware, WebShare and Sphere Legacy has been in the process of being migrated to the upgraded unified platform called Sphere XG where all reality capture data, from 360 capture, point clouds, and 3D models can live on the same web based cloud platform to be shared with collaborators or customers.

As part of the migration process, once your data is migrated from Sphere Legacy/WebShare to Sphere XG, the workspace in the WebShare site becomes View only. This means you are able to see the projects but you are not able to edit or upload any additional data or make changes. As a result, if you try using the previous workflow to upload from SCENE to WebShare, you will receive a message that warns you about this:

SCENE Error 39961, 39938, when trying to upload from SCENE to WebShare

How Can I upload a Point Cloud to Sphere XG

If you have already been migrated, you should already have an account with Sphere XG and you may access your projects and upload a point cloud or a 3D model through the Sphere XG website. Or you may use the SCENE 2024 or later to upload directly from SCENE.

Please refer to the following articles to get additional information:

For users of WebShare/Sphere Legacy please refer to the Getting Started page you have received through email and update to the latest version of SCENE. If you have any questions or concerns please feel free to write support at support@faro.com or support@holobuilder.com and we will gladly assist you.

Did this answer your question?