The following article serves as a quick Sphere Viewer Troubleshooting Guide
Learn more about the Sphere Viewer:
Introducing the brand new FARO® Sphere Viewer
Best Practices for using the Sphere Viewer
Sphere Viewer - Currently known Limitations and Workarounds
Note:
If there are any further questions or problems please feel free to reach out to us via email at support@holobuilder.com , use the live chat feature in the bottom right corner or simply contact your go-to HoloBuilder representative.
Troubleshooting Guide
Symptom | Possible Cause | Resolution |
Error - Project is not yet compatible |
-OR-
| If the project is empty: Add at least one sheet using the HoloBuilder WebEditor. Allow some more time for the process to complete. Depending on the project size, this might take a while. For example, projects with 10,000 360° images take about 25 minutes to fully convert. |
Error - Point Cloud node not found |
-OR-
| If the point cloud does not exist anymore: Open the project in the Sphere Viewer without entering the “3D Overview”. Instead disconnect the point cloud from the “2D Overview” mode. Please ask the admin/owner of the point cloud project in WebShare for appropriate rights. |
Permission Denied |
| Contact your admin/project owner to apply the appropriate permissions. |
Error - Out of sync |
| Allow some more time for the process to complete and try again. |
Error - 409 |
-OR-
| In HoloBuilder rename the project. |
Error - Project Not Found |
| Open the HoloBuilder WebEditor and save the project without making any changes, then allow some more time for the process to complete. |
Note:
If there are any further questions or problems please feel free to reach out to us via email at support@holobuilder.com , use the live chat feature in the bottom right corner or simply contact your go-to HoloBuilder representative.
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