This following article lists the currently known Limitations and Workarounds


Learn more about the Sphere Viewer:

  • Introducing the brand new FARO® Sphere Viewer

  • Best Practices for using the Sphere Viewer

  • Sphere Viewer - Troubleshooting Guide

Note:

If there are any further questions you can always reach us via email at support@holobuilder.com , use the live chat feature in the bottom right corner or simply contact your go-to HoloBuilder representative.


Limitations and Workarounds

Limitation:

HoloBuilder Projects older than 2020 may not be viewable out of the box.

Workaround:

  • Click on Open in Sphere Viewer once.

  • If the project is small enough to be converted fast, the viewer will open after some time.

  • If conversion takes longer than 10 seconds, an error “Project is not yet compatible” will be shown.

  • Wait several minutes (typically processing only takes a few seconds but for larger projects, this could take up to 20min), while conversion is happening in the backend.

  • Retry opening again in Sphere Viewer.


Limitation:

There is no convenient way to bring the project back to the state before the connection. Deleting the linked Sphere Project on Sphere could make the HoloBuilder project not viewable in the Sphere Viewer.

Workaround:

  • We are working on properly releasing the connection. As of now, you can remove the point cloud from the HoloBuilder project by opening it in the Sphere Viewer and selecting “Disconnect Point Cloud” (on the upper right corner of the floor plan view).

IMPORTANT:
Do not manually delete the connected Sphere project!


Limitation:

Only Project Managers can execute the “Connect Point Cloud” workflow.

Workaround:

  • None at this time. We are looking to improve these permissions access and allow additional roles to connect point cloud. Please request users with the proper permissions to do this.


Limitation:

When a project was connected to a point cloud, the access rights of that project are not transferred to the copied project in Sphere or the point cloud. This means, only the person, who made the connection can access the project in the Sphere viewer without any further action.

Workaround:

Give access to other people (that the HoloBuilder project has been shared with):

  1. Log into Sphere.

  2. Make sure the linked Sphere project (with the same name as the HoloBuilder project) has at least viewing rights for the person you would like to share the project with.

  3. Make sure the WebShare project that contains the point cloud has at least viewing rights for the person you would like to share the project with.

Sharing a project on Sphere is easy:

  1. Simply click on the three dots at the bottom right of the project tile.

  2. Make sure to share both the linked Sphere project and WebShare project.

SphereViewer-ShareProject.png

Limitation:

The default demo project, that is automatically added to the user’s HoloBuilder workspace cannot be opened in the Sphere Viewer (i.e. the button “Open in Sphere Viewer” is not present).

Workaround:

  • None currently, as the demo project is working differently on the backend side. FARO is currently investigating a solution.


Limitation:

The experience in mobile devices is well supported, depending on the device.

Workaround:

  • FARO is working on this issue. For now, we support desktop browsers, iPads and some other tablet devices. Using the viewer in portrait mode is unsupported for now.

  • As an alternative, most mobile browsers offer to open the “Desktop version” of a page, which should improve functionality on mobile devices.


Limitation:

The performance of the point cloud rendering can be poor on some desktop devices running Windows, i.e. the screen refreshes slowly and movement is choppy.

Workaround:

  • Most computers have an alternative dedicated graphics unit, that the web browser should use instead. - See this tutorial from Intel how to force the browser to use the high performance graphics adapter.


Note:

If there are any further questions you can always reach us via email at support@holobuilder.com , use the live chat feature in the bottom right corner or simply contact your go-to HoloBuilder representative.

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